USER AGREEMENTAccess to and use of this website is conditional upon your acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If you do not agree with any part of these terms and conditions, you must not use this website. Any use of the www.surfteamsrilanka.com website, or written communication with Surf Team Sri Lanka, for the purposes of travel arrangements, confirms that you are aged 18 or over and that you have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
BOOKING CONDITIONSThe website www.surfteamsrilanka.com is owned and operated by Ceylon Water Creatures (Private) Limited, with offices located at “Abaya Niwasa”, Madiha (West), Kamburugamuwa, Sri Lanka.
Surf Team Sri Lanka deals with numerous suppliers in Sri Lanka in offering goods and services through its website.
When goods or services are purchased or reservations are made through our website in addition to the terms and conditions contained herein, the individual terms and conditions of these suppliers will also apply.
Customers are responsible for reading the supplier’s terms and conditions including booking conditions which are available on request. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal.
You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservations or purchases, in you being denied to access the premises, in your forfeiting any monies paid for such reservations or purchases, and Surf Team Sri Lanka debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.
Nothing on this website constitutes an offer on our part or on the part of the suppliers. The matters detailed constitute an invitation to you to make an offer on the stated terms to purchase arrangements featured. Our suppliers may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.
With respect to hotel reservations and ground arrangements made directly through this website, your reservation will become confirmed once you have sent an on-line confirmation and paid the total amount due in full OR any required deposits and when we acknowledge receipt of your full payment OR deposit. In some cases an initial non-refundable deposit may be charged.
BOOKING YOUR HOLIDAYA booking is accepted only after we receive written confirmation from you along with full payment OR a non-refundable deposit of 20% of the value of the Travel Arrangements. (This may be waived solely at our discretion). For peak season bookings (from December 15th to January 15th), 50% advance payment of total value is required. If the booking is made within 30 days of arrival in Sri Lanka, then full payment is required at the time of confirmation. Full payment OR the payment of a deposit and your written confirmation will indicate an acceptance of these terms and conditions by you.
FINAL PAYMENTThe balance of payment due for Your Travel Arrangements if any must be paid by you not later than 30 days before arrival in Sri Lanka.
METHOD OF PAYMENTPayments for deposits and final monies for Travel Arrangements may be made either by 1) bank transfer or 2) money transfer. If paid by bank transfer all additional charges and fees related to this will be borne by you. If you fail to meet the payment deadlines stated to you, we reserve the right to cancel your tentative booking and will inform you of this.
PRICE POLICYWe offer our clients customised packages of land and / or sea services using various suppliers. The price of Your Travel Arrangements is subject to the possibility of changes and surcharges beyond the control of Us and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of Your Travel Arrangements is increased by any matters outside our control then you must either pay the additional price to us when we request it or cancel Your Travel Arrangements in accordance with these Booking Conditions.
All prices are provided in United State Dollars, Great Britain Pound, or Euro.
NOT INCLUDED IN TOUR PRICEAirfare, Airport taxes, airport transfers (unless indicated in individual tour descriptions), cost of visas or other documentation, personal holiday insurance, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, telephone or communication charges or any item of a personal nature.
CHILD POLICYChildren between 2 and 6 years are given a discount of 80%of the per person, adult rate, while children between 7 to 12 years old are given 70% discount of the per person adult rate on transfers, excursions, and package tours provided they share room with two adults.
A maximum of two children per party are granted such discounts. Children who require their own rooms are charged as adults.
AMENDMENTS AND CANCELLATIONSWe reserve the right to charge USD 20 per change in the event of you wishing to transfer to another tour, change a confirmed booking or change Your Travel Arrangements in any way. This is in addition to any cancellation or other charge levied by operators, suppliers or airlines. The charge applies whether or not we are successful in confirming the amended reservation.
While We will use our best endeavours to provide all Travel Arrangements as confirmed, reasonable changes in the Travel Arrangements may be made without notice to you if deemed necessary or advisable by us at our discretion.
Cancellation of your Travel Arrangements by you must be notified to us in writing, and will take effect the day we receive it. The following Penalties will apply dependent upon the number of days before Your Travel Arrangements commence:
Between 31 and 60 days – forfeit of deposit
Between 15 and 30 days – 25% of total ground arrangement cost
Between 08 and 14 days – 50% of total ground arrangement cost
07 or Less than 07 days – no refund of total ground arrangement cost
Our cancellation provisions also hereby override any conflicting cancellation provisions set out by any individual operators or suppliers used by us.
No refund is available to you for cancellations after commencement of Your Travel Arrangements or on any services not used for any reason.
Cancellation policies differ according to each hotel property / service provider. 100% non-refundable cancellation fee will be charged accordingly.
HEALTH, PASSPORT, AND VISAIt is your responsibility to ensure that you and other members of your party obtain the right inoculations and medical advice before you travel. Similarly, it is your responsibility to ensure that you and other members of your party have correct and valid passports, visas and have conformed to all other requirements pertaining to your travel arrangements before the holiday commences.
Should you require assistance on this matter we will be pleased to make recommendations. We will not be held responsible for you travelling without the correct travel documents.
INTERNATIONAL AND DOMESTIC AIR BOOKINGReconfirmation of flight bookings is your responsibility. As Travel Arrangements may be booked to connect with international and domestic air flights it is Your or the travellers responsibility to keep us updated as to flight times and numbers.
TRAVEL INSURANCEYou are strongly recommended to take out personal travel insurance, at the time of booking, for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate. Booking acceptance shall be deemed to include your confirmation that you have taken out such insurance. If required Surf Team Sri Lanka can also provide you reccomendations for travel insuarance for the time spent in the island, please contact us for further details.
RESPONSIBILITYWe will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.
NOTE: WE DO NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION-ONLY BOOKINGS. IN ALL SUCH CASES WE ACT SOLELY AS A BOOKING AGENT AND ACCOMMODATION IS CHOSEN AT YOUR OWN RISK.
We act only as a co-ordinator in instances where only part of the holiday itinerary is arranged by us for all passengers (including You) with respect to services provided by certain underlying operators, including hotels, lodges, restaurants, road transport providers, professional guides, air charter services, boating, rafting, kayaking, bush walking, trekking and climbing activities. All bookings with Us are therefore subject to the limitations of liability imposed by the underlying operators/suppliers involved in Your Travel Arrangements and Surf Team Sri Lanka cannot be held responsible for the failure of any component of the holiday for which We do not have direct responsibility. This includes any difficulty in finding hotels if customers choose to book accommodation-only deals and arrange their own transport.
There are circumstances where it is impossible to fulfill the contract as a result of war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions and all similar events outside our control. In these circumstances we shall not be liable for compensation where we are forced to cancel, delay, curtail or change your holiday in any way or where our performance of the contract is affected or prevented. We assume no responsibility for any loss, damage to baggage, property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeur, Acts of God etc. or any other loss arising from or pursuant to Your Travel Arrangements.
We accept responsibility for ensuring the holidays which you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
We work with different operators and service providers for accommodation or other services and facilities which you will be using and changes may occur. On occasion especially during low season, certain facilities may not be open or available due to maintenance, weather conditions, power cuts, and lack of demand or for other reasons. In such circumstances we cannot be held responsible for advertised facilities being unavailable.
There may be instances where alternative accommodation or services may need to be provided, in such instances we will ensure this is of a similar or superior standard.
ACKNOLEDGEMENT, ACCEPTANCE OF RISKS, & RELEASEBy booking a surf package / training / guiding / or camp with us, all the booking parties accept and acknowledge that you have voluntarily chosen to take this surfing package / training / guiding / or camp with us. Certain risks are inherent in any recreational activity and cannot be eliminated, altered, or controlled, and these risks that contribute to the unique character of the activity can also be the cause of injury, illness, death, and damages. I know and fully understand that surfing is an outdoor activity in an uncontrolled natural environment with inherent risks and hazards where serious accidents can occur, participants can die, sustain injuries and property damage. I acknowledge and willingly assume all risks and hazards in surfing and beach-related activities from the arrival until the conclusion of the stay or lesson, including, but not limited to, (1) loss of control of the surfboard, falls from the surfboard, collision with other participants, equipment, other surfboards, rocks, and any other man-made or natural obstacles, whether obvious or not; (2) judgment, decision-making and conduct of the instructors, excepting acts of wanton or gross negligence; (3) submersion in water, drowning; (4) encounters with animals, marine life and insects; (5) exposure to outdoor ocean environment, extreme temperatures, sun, and inclement weather, including, travel by foot or vehicle in any way related to this activity; (6) assistance in lifting and/or carrying surfing equipment; (7) rescue-related injuries; and (8) unavailability of immediate and appropriate medical attention in case of injury. I understand and acknowledge that the above list is not complete or exhaustive, and that other risks, known or unknown, anticipated or unanticipated, may also exist and result in injury, illness, disease, death or damage. the clients’ participation in this activity is purely voluntary and they elect to do so at their own risk. The client/s also certify that they are physically and mentally capable of participating in these activities.
In consideration for Surf Team Sri Lanka allowing the client to participate in the surf package / training / guiding / camp, the client voluntarily agree to release, discharge, and hold harmless Surf Team Sri Lanka for any and all claims of liability arising out of their negligence, fault, recklessness, or any other act or omission which causes the undersigned illness, injury, disease, death, and damages of any nature in any way connected with their participation in this surfing activity. The client also expressly agree to release and discharge Surf Team Sri Lanka from any act or omission, excluding acts of wanton or gross negligence, in rendering or failing to render any type of rescue, emergency or medical services. In making the booking, the client fully recognize and understand that if they (or any other person/s on whose behalf they are making the booking) are hurt, die, or any property is damaged, they are giving up my right to make a claim or file a lawsuit against Surf Team Sri Lanka, even if they negligently or by some other act or omission, excluding acts of wanton or gross negligence, cause the injury or damage. The client/s further agree, to hold harmless, defend, and indemnify Surf Team Sri Lanka from all defense costs, including attorney’s fees incurred in connection with claims for bodily injury, wrongful death, or property damage which they sustain, or which is, sustained by any other person/s on whose behalf they are booking, or which they, or any other person/s whose behalf they are booking, may have caused to spectators or other third parties, whether negligent or not, in the course of their participation of the holiday / activity. In addition, the client/s gives Surf Team Sri Lanka permission to treat the client/s in case of illness, injury, emergency, or accident. Should emergency medical services become necessary, the expenses are the sole responsibility of the participant and not that of Surf Team Sri Lanka. Therefore personal medical insurance is strongly advised for all participants.
The venue of any dispute that may arise out of this agreement or otherwise between the parties to which Surf Team Sri Lanka is a party shall be Democratic Socialist Republic of Sri Lanka.
BREAKAGES AND DAMAGESYou will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the supplier before departure and to indemnify us against any losses, damages or claims made against us.
BEHAVIOURYou are responsible for compliance with all relevant regulations governing carriage by air or any other mode of transport and your stay during your holiday. If in the opinion of our suppliers/service providers and/or guide representative your behaviour is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, your holiday may be terminated and we shall not be responsible for any costs or claims that are incurred.
SEVERABILITYIf any of these Booking Conditions are invalid or unenforceable then subject to law, all other provisions of these Booking Conditions shall be and continue to be valid and enforceable.
ARBITRATIONWhen your booking is confirmed with us, a contract between Surf Team Sri Lanka and / or you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of Sri Lanka.
COMPLAINTSWe would wish to resolve amicably any reasonable complaint that we receive relating to the standard of your travel or accommodation arrangements. However, you must try to resolve any complaint immediately that you have with the supplier of the service direct (i.e. the accommodation owner, airline or individual service provider) while also at the same time keeping Surf Team Sri Lanka representative and travel counselor who handled your booking informed of all such complaints as and when they arise.
If your complaint cannot be resolved locally, you must follow this up by writing a formal complaint letter to us within 28 days of your return home incorporating all other relevant information. It is a condition of this agreement that you communicate any problem to the supplier of the service/s in question and inform the relevant Surf Team Sri Lanka representative and travel counselor who handled your booking and if still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter.
We are always looking for ways to improve our service and our products and as your feedback can help us to do this we will provide a Customer Survey for your completion.
EXCLUSION OF LIABILITYSurf Team Sri Lanka does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. All recommendations, opinions expressed and prices regarding properties and/or packages displayed are provided for guidance only. You agree as the user that the use of, or reliance upon, any of the content of Surf Team Sri Lanka website, and in particular any content recommending any hotel, product or service, is done entirely at your risk. (Including content in subsequent itinerary documents sent to you) Our website contains links to websites operated by parties other than us. Those links are provided to you for your reference and convenience only. We do not own or control the content of those websites and are not responsible for their content or your use of them.
We have endeavoured to portray and describe each hotel and/or service as best we can and also to provide the most up to date information through our website and other communications with you to the best of our knowledge.
We cannot be held liable for any discrepancies or differences that might arise between the content of our website (text, images etc), any communication sent to you (via email, fax etc) and the actual property you are accommodated at or the service you are extended.
Surfing is a risky sport. Although our instructors are life guard certified and willing to help you in any moment, we will not accept the resposibility for death, injuries, lost luggage on the beach, theft, ect arising out of your nigligance or unfavourable ocean conditions.
Nothwithstanding anything to the contray in this agreement, Surf Team Sri Lanka or Ceylon Water Creatures (Pvt) Ltd, shall in no event exceed in the aggregate, Sri Lankan Rupeen Ten Thousand only.
INFORMATION PROVIDED BY YOUAll information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
NATURE OF OVERSEAS TRAVELHolidays offered by us range from luxury surfing packages to the more budget-conscious. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure in Sri Lanka can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel. In the tropics, insects in rooms are common. Tourists booking any of our arrangements implicitly accept this as a fact of life. Clients are advised to take sensible precautions at all time, and before booking a holiday should take steps to familiarize themselves with up-to-date information.
SHOPPINGSurf Team Sri Lanka, under no circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel itinerary which may be purchased during an itinerary arranged in part or whole by US, even in the case where the product may have been discussed between a client and an employee or representative of Surf Team Sri Lanka. Determining the value of a product is entirely the client’s responsibility. We have no duty to intervene in such circumstances and cannot be held responsible for subsequent complaints.
INDEMNIFICATIONYou agree to defend and indemnify Surf Team Sri Lanka, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by: (i) you or on your behalf in excess of the liability described above; or (ii) by third parties as a result of (a) your breach of this agreement or the documents referenced herein, (b) your violation of any law or the rights of a third party, or (c) your use of this website.
ELECTRONIC COMMUNICATIONSYou communicate with us electronically whenever you visit our website or send emails to us. You consent to receive communications from us electronically and by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.
Ceylon Water Creatures (Pvt) Limited makes no representations or warranties, and hereby excludes all warranties, express or implied, as to the quality, accuracy, feasibility or credibility of the content of the Surf Team Sri Lanka website or of any goods or services offered on the site. Moreover ceylon Water Creatures (Pvt) Limited accepts no liability for any virus or any other type of electronic infection that may be transferred through the site. Under no circumstance will we be liable for any loss or damage caused by a user’s reliance on information obtained through this site.
We do not take responsibility for consumer comments made in interactive areas of the website, but we do reserve the right to moderate them to comply with Sri Lankan law.
COPYRIGHTThe copyright and all other Intellectual Property rights in all of the material on this website are owned by Ceylon Water Creatures (Pvt) Limited. Copying of any part for commercial or business use is strictly prohibited.
GOVERNING LAW AND JURISDICTIONThese terms and conditions are subject to the Laws of Sri Lanka.